These Tutor Terms and Conditions ("Tutor Terms") are additional terms that apply specifically to tutors, educators, and instructors ("Tutors") who register on and use TutorHub SG. By creating a tutor profile or offering tuition services through the Platform, you agree to comply with these Tutor Terms in addition to our general Terms of Service.
1. Tutor Responsibilities & Warranties
As a Tutor on the Platform, you represent, warrant, and agree that:
- All profile details, biographical information, subject expertise, and availability claims are truthful and accurate.
- All academic degrees, certificates, teaching qualifications, and experience statements are genuine and correct.
- You possess all necessary rights, licenses, permits, and permissions required to offer and perform tuition services in Singapore.
- You will perform all tuition services in a professional, competent, safe, and respectful manner.
- You are solely responsible for compliance with all tax obligations (including IRAS declarations) and legal duties arising from your tuition income.
2. Uploading Certificates & Credentials
Tutors may upload academic transcripts, degree certificates, teaching diplomas, or MOE service records to request credential verification badges. By submitting these documents:
- You authorize TutorHub SG (or its third-party verification partners) to review and cross-check your documents against official institution registries.
- You acknowledge that submitting forged, altered, or fraudulent certificates will result in the immediate and permanent termination of your Platform account.
- You acknowledge that presenting false qualifications to secure students may constitute fraud or cheating under Singapore law (Penal Code) and may be reported to the police or relevant authorities.
3. Independent Contractor Status & Performance Disclaimer
Tutors operate as completely independent service providers. Nothing in these Tutor Terms or the general Terms of Service shall be construed as creating an employer-employee relationship, joint venture, partnership, agency, or franchise agreement between you and TutorHub SG or its affiliate companies. You have no authority to bind the Platform, and we do not supervise, direct, or control your lesson delivery, rates, or schedules. The tutorship is arranged directly between you and the parent or student. You acknowledge that TutorHub SG, the website, and its affiliate companies are not your employer, client, partner, or agent, and are in no way responsible or liable for the work or job performed, your safety, student behaviour, or lesson outcomes. You agree to hold TutorHub SG and its affiliates entirely harmless from any claims, injuries, losses, or disputes arising from lessons you conduct.
4. Platform Fees, Transaction Fees & Billing
TutorHub SG currently operates under a subscription and premium listing model for Tutors:
- Subscription fees, premium placement packages, and listing fees are published clearly on our pricing page.
- All subscription payments are processed securely. Tutors are responsible for maintaining valid payment credentials.
- All fees paid to TutorHub SG are non-refundable unless required by Singapore consumer protection laws.
- TutorHub SG reserves the right to introduce transaction fees or payment processing fees in the future, including where integrated payment or escrow services are offered through the Platform. Any such fees applicable to Tutors will be clearly disclosed before they take effect. Please refer to our general Terms of Service — Section 14 (Transaction Fees & Payment Processing) for full details.
5. Reviews & Ratings Moderation
Tutors acknowledge that parents and students who have completed lessons with them may leave reviews, comments, and ratings. TutorHub SG reserves the right (but is not obligated) to moderate reviews:
- We will remove reviews that contain abusive, threatening, obscene, or defamatory language.
- We will investigate and may remove reviews that are proven to be fraudulent, spam, or malicious (e.g. left by competitors).
- All review removals or moderation decisions are at TutorHub SG's sole discretion.
6. Background Checks
Where background checks or screening services are offered on the Platform, they are provided on an informational basis only. TutorHub SG relies on third-party public registries and verification agencies. We do not guarantee the absolute completeness, currency, or accuracy of any background checks. Parents and students are always encouraged to perform their own verification checks.
7. Off-Platform Payments & Disputes Disclaimer
TutorHub SG and its affiliate companies are not involved in, and bear no responsibility or liability for, lesson booking updates, student attendance, scheduling changes, or fee payments made outside of the Platform's booking tools. You are solely responsible for managing payment terms, tracking lesson attendance, and resolving any scheduling or payment disputes directly with the parents or students who engage you. TutorHub SG and its affiliate companies do not hold any funds in trust, do not manage payment schedules, and are in no way responsible or liable for any payment defaults, late payments, or payment disputes. You engage clients at your own risk.
8. Contact Us
If you have questions or require support regarding these Tutor Terms, please contact us at:
Email: tutorsupport@tutorhubsg.com